Date: Fri, 25 Aug 2006 12:57:24 +0100
From: Francis Irving <francis@flourish.org>
To: Customer Services <CustomerServices@ordnancesurvey.co.uk>
Subject: Re: Accounts SAP 57970

Hi Emma,

While temporary absence of a staff member is not a valid excuse for
delay under the Freedom of Information Act 2000, I'm happy to 
wait, provided you do send me a response by 15th September.

Francis

On Thu, Aug 24, 2006 at 03:18:47PM +0100, Customer Services wrote:
>    24 August 2006
> 
>    Direct phone: 08456 05 05 05
> 
>    Mobile:
> 
>    Direct fax: 02380 79 2615
> 
>    Email: customerservices@ordnancesurvey.co.uk
> 
>    Our ref: SAP 57970
> 
>    Your ref:
> 
>    Dear Francis Irving
> 
>    Request for information
> 
>    Further to our email dated 18 July 2006 in response to your email of
>    18 July 2006, requesting information regarding accounts.
> 
>    Whilst I can confirm that Ordnance Survey does hold this information,
>    I regret to inform you that due to the temporary absence of a staff
>    member, we are unable to provide you with a full response within 20
>    working days.
> 
>    Whilst we will endeavour to respond as quickly as possible, I estimate
>    that we will be able to provide a full response to you by 15 September
>    2006. I would appreciate if you would contact me to confirm that you
>    are happy with this arrangement. I trust that this arrangement is
>    acceptable to you and will not cause any inconvenience.
> 
>    Please do not hesitate to contact me at the address below if you have
>    any questions about this letter:
> 
>    Ordnance Survey
>    Freedom of Information C361
>    Romsey Road
>    SOUTHAMPTON
>    SO16 4GU
> 
>    Or by e-mail: foi@ordnancesurvey.co.uk
> 
>    Telephone: 08456 05 05 05
> 
>    Alternatively, if you are unhappy with this response, you may raise an
>    appeal to our Appeals Officer at:
> 
>    Customer Service Centre
>    Ordnance Survey
>    Romsey Road
>    SOUTHAMPTON
>    SO16 4GU
> 
>    Please include the reference number above. The Appeals Officer will
>    ensure that the process has been followed correctly, questioning any
>    decisions taken regarding the original response and recommending
>    disclosure of additional information if appropriate.
> 
>    Yours sincerely
> 
>    Emma Cutler
>    Customer Service Centre
> 
>    D03883i - Response delay.doc v2.0 Oct 2005

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